H Mark Taylor

H Mark Taylor

hmark.taylor@gmail.com | 573-288-4545 | linkedin.com/in/hmtaylor

 

Is there anything more critical to our business than our investment in our people, customers, and clients? Nelson Mandela said, “Education is the most powerful weapon we can use to change the world,” and effective communication can promote greater business success. In leading & coaching teams, I have been educating and training people for success for more than 20 years and making the complex understandable through stories. Having a proven record of accomplishment in communication, management, and team/cultural transformation, I can help bring greater success to your organization.

 

COMPETENCIES

• Speaking, Teaching, Coaching

• Business, Cultural, & Team Transformation

• Agile, DevSecOps, Infrastructure

• Risk Management & Business Continuity

• Diversity, Inclusion, Multi-Cultural

 

SUMMARY

• Leadership & Transformation - Lead diverse, geographically dispersed teams. Exceed operational targets for cost-effective product and service delivery against government contracts. Lead, coach, mentor, career counsel, and train personnel.

• Project Management - Manage and support complex projects including global site installations and data center transitions. Coordination of internal/external teams including contractors, vendors, military, government, and civilian personnel.

• DevSecOps, Cloud, Operations, Cyber Security – Lead DevSecOps transformation to cloud-based infrastructure resulting in cost savings and reduced labor. Enterprise policy, standards, and security compliance for critical contract deliverables.

• Educator / Speaker / Trainer – Training and education for multiple organizations. Educate and guide career advancement.

• Veteran - As an Army Military Police sergeant with the K-9 Corps, lead security teams to secure critical sites. Audit and inspect K-9 Corps units across South Korea as part of the 38th brigade intelligence division. Author audit/inspection procedures to enable inspectors easily onboard and ensure proactive operations. Honorable discharge.

• Personal - My family is cross-cultural which has enabled me to better understand and consider cultural differences when working and communicating with all people. In my spare time, I enjoy spending time with my family, raising German-Shepherd dogs, and working our farm. Co-authored a book with my daughter and currently writing a leadership textbook. I am also active in community volunteer organizations working towards diversity reconciliation across social cultures.

 

PROFESSIONAL EXPERIENCE

June 2001 – Present | Boeing Company, St. Louis, Missouri

• Lead multiple infrastructure teams supporting critical business unit contracts and deliverables for internal business divisions and external customers.

• As the IT Operations lead for a 19-person IT customer support service team, I provided innovative infrastructure solutions for software build process improvement. This enabled decrease in code build duration from weeks to days, improvement in contract deliverable time frames, and labor reductions.

• Implemented strategy planning and lean review process. Ticket processing times and rework were reduced by more than 25%.

• Created an enhanced resource planning process to quickly identify daily staffing.

• Manage capital planning, acquisition, and infrastructure maintenance efforts.

• Mentor new team members, interns, and new hires. Reduced a 6-mont onboarding process to less than one month. Implement new hire orientation and provide individual and organizational training events. Customer/team conflict resolution.

• Supported internal growth of our customers by architecting and deploying a high-speed development computing infrastructure including high-capacity storage, server & workstation code build blades, 300+ virtual workstations, cross-campus high-speed networks, and disaster recovery. Initially serving 20 customers, this environment now serves 400+ engineers daily.

• Captured $1m in annual cost savings by architecting and managing a project to move infrastructure from a business division local office building to an enterprise data center.

• Aggressively mentored and guided our team to achieve “Green” status on Enterprise and Government security and compliance results.

• Reduced risk to the company and our customers by implementing a systematic backup and retention plan for our private network. This required coordinating with multiple vendors and Boeing Enterprise, creating new processes and procedures including documentation and team training.

• Ensure enterprise compliance with systems and security best practices. Maintain security and service compliance indicators by automating systems scanning and automated alert reporting.

• As a project manager, stand up remote sites across U.S. and UK from breaking ground to ribbon cutting to allow Boeing field representatives to support critical military platform support. Work with diverse enterprise, vendor, military, and field rep teams to architect and implement local and Boeing connectivity across the military and commercial infrastructure. Critical planning, communications, and status reports. Install complete network infrastructure. Install desktop, server, peripherals, phone, video conferencing, and site coordination. Ensure customer approval and ongoing maintenance to avoid orphaned user community.

• Future planning and strategy - Work with teams to analyze current processes and design to-be processes based on Agile, ITIL, PMBOK, and ISO 9001 standards and best practices.

• Coach, mentor, and provide career counseling. Advise and train people in business best practices and transformation, cyber security, and risk management.

• Ensure operational support for critical contract performance and on-time deliveries.

 

EDUCATION & CERTIFICATIONS

• Speaking, Coaching, Training – Maxwell Group certified

• CISSP: Certified Info Sys Security Professional (cyber security management) (ISC2)

• Coaching, Communication, Leadership - Washington University, St. Louis

• Master’s Degree in Information Management – Washington University, St. Louis

• PMP: Project Management Professional – Project Management Institute

 

AFFILIATIONS

International Coaching Federation (ICF) and ICF local chapter

International Information System Security Certification Consortium (ISC2)

Computing Technology Industry Association, (CompTIA)

Project Management Institute & local PMP Chapter

 

PERSONAL CONTACT INFORMATION

H Mark Taylor hmark.taylor@gmail.com | 573-288-4545 | linkedin.com/in/hmtaylor

 

MY STORY

Experience coupled with education and an open mind can help drive radical efficiency and cost savings. As a leader, I have learned to use both success and failure as a springboard for change. Embracing and learning from past failures and success can help form a solid foundation for business continuity and operational excellence. Over the past 20+ years, I have provided team leadership and direction in technical and personal growth for diverse teams. Using my leadership experience, I was able to develop people with diverse backgrounds and ideas into proactive and high-efficiency operational teams working together towards a common objective. This type of transformation involves three things: Coaching people through a discovery process to exceed expectations, a keen sense of situational awareness, and flexibility with focus to meet targeted milestones and goals successfully. Coaching fosters an environment of team communication and collaboration which can lead to positive cultural change in terms of listening and communication skills, greater diversity, and operational efficiency.

As I continue to grow in my career path, my focus on teaching, training, and coaching for leadership and personal growth will help people take the next step in their journey of success.

 

 

Thank you for your consideration!

H. Mark Taylor & Success-Universe.com